:root {
  color-scheme: light;
  --canvas: #f6f5f1;
  --surface: #ffffff;
  --surface-subtle: #eef1ec;
  --border: #deddd7;
  --text: #18211b;
  --muted: #687169;
  --brand: #1f3328;
  --brand-soft: #dfe8e1;
  --warning: #9a4c22;
  --critical: #9b2f2f;
  --success: #4e7759;
  --shadow: 0 8px 24px rgba(24, 33, 27, 0.08);
  --focus-ring: 0 0 0 2px var(--canvas), 0 0 0 4px var(--brand);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif;
  background: var(--canvas);
  color: var(--text);
}

a {
  color: inherit;
}

button,
input,
select {
  font: inherit;
}

:focus-visible {
  outline: none;
  box-shadow: var(--focus-ring);
}

.app-shell {
  min-height: 100vh;
}

.topbar {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
  padding: 12px 16px;
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  position: sticky;
  top: 0;
  z-index: 10;
}

.brand-title,
.page-title,
.call-card h2,
.detail-hero h2,
.panel h3,
.empty-state h2,
.login-copy h2,
.metric-value {
  margin: 0;
  line-height: 1.2;
}

.brand-title,
.page-title {
  font-size: 1.125rem;
}

.eyebrow {
  margin: 0 0 4px;
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--muted);
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.page-content {
  max-width: 1120px;
  margin: 0 auto;
  padding: 16px;
}

.stack {
  display: grid;
  gap: 16px;
}

.page-header {
  display: grid;
  gap: 4px;
}

.metrics-row {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.metric-card,
.filter-strip,
.panel,
.detail-hero,
.login-panel,
.empty-state,
.call-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
}

.metric-card,
.filter-strip,
.panel,
.detail-hero,
.login-panel,
.empty-state {
  padding: 16px;
}

.metric-label {
  margin: 0;
  color: var(--muted);
  font-size: 0.8125rem;
}

.metric-value {
  margin-top: 6px;
  font-size: 1.5rem;
  font-weight: 650;
}

.filter-grid {
  display: grid;
  gap: 12px;
}

.field {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 0.875rem;
}

.field input,
.field select,
.primary-button,
.secondary-button,
.ghost-button,
.transcript-segment,
.status-chip {
  min-height: 44px;
  border-radius: 6px;
}

.field input,
.field select {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--border);
  background: var(--surface);
  color: var(--text);
}

.primary-button,
.secondary-button,
.ghost-button {
  border: 1px solid transparent;
  cursor: pointer;
  padding: 10px 14px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-decoration: none;
}

.primary-button {
  background: var(--brand);
  color: #fff;
}

.secondary-button {
  background: var(--surface-subtle);
  color: var(--text);
  border-color: var(--border);
}

.ghost-button,
.text-link {
  background: transparent;
  color: var(--brand);
  border-color: var(--border);
  text-decoration: none;
}

.text-link {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
}

.status-quick-links {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.status-chip {
  display: inline-flex;
  align-items: center;
  padding: 0 14px;
  border: 1px solid var(--border);
  background: var(--surface-subtle);
  text-decoration: none;
}

.status-chip.is-active {
  background: var(--brand);
  border-color: var(--brand);
  color: #fff;
}

.filters-disclosure {
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--surface-subtle);
  padding: 0 12px;
}

.filters-disclosure.is-active {
  border-color: var(--brand);
}

.filters-disclosure > summary {
  min-height: 44px;
  display: flex;
  align-items: center;
  cursor: pointer;
  font-weight: 600;
}

.filters-advanced {
  display: grid;
  gap: 12px;
  padding: 0 0 12px;
}

.call-list {
  display: grid;
  gap: 12px;
}

.call-card.status-new {
  border-left: 4px solid var(--brand);
}

.call-card.status-in_progress {
  border-left: 4px solid var(--warning);
}

.call-card.status-closed {
  border-left: 4px solid var(--success);
}

.card-link {
  display: grid;
  gap: 10px;
  padding: 14px;
  text-decoration: none;
  min-height: 44px;
}

.call-primary h2 {
  font-size: 1rem;
}

.issue-line {
  margin: 6px 0 0;
  font-size: 0.95rem;
}

.call-secondary {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 8px;
  align-items: center;
}

.muted-line,
.supporting-text,
.segment-meta,
.audit-timestamp,
.player-status {
  color: var(--muted);
}

.muted-line,
.supporting-text,
.summary-lead,
.player-status {
  margin: 6px 0 0;
}

.pill-row,
.player-controls,
.detail-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.category-pill,
.status-pill,
.urgency-pill,
.duration-pill,
.anomaly-pill,
.role-pill {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  padding: 4px 10px;
  border-radius: 6px;
  font-size: 0.8125rem;
  border: 1px solid var(--border);
}

/* A dropped call is an operational signal, not a status: it carries a text
   label so the meaning never depends on colour alone. */
.anomaly-pill {
  border-color: var(--critical);
  color: var(--critical);
  font-weight: 600;
}

.call-card.is-dropped {
  border-left-color: var(--critical);
}

.owner-line {
  margin: 4px 0 0;
  font-size: 0.875rem;
  color: var(--muted);
}

.export-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--border);
}

.export-label {
  font-size: 0.875rem;
  color: var(--muted);
}

.export-link {
  display: inline-flex;
  align-items: center;
  min-height: 44px;
  padding: 0 12px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--surface);
  font-size: 0.875rem;
  text-decoration: none;
}

.export-link:hover {
  background: var(--surface-subtle);
}

.role-pill-manager,
.urgency-normal {
  background: var(--surface-subtle);
}

.role-pill-admin,
.category-technical {
  background: var(--brand-soft);
}

.urgency-critical {
  background: #f7e4e4;
  color: var(--critical);
}

.urgency-high {
  background: #f7eadf;
  color: var(--warning);
}

.detail-grid {
  margin-top: 16px;
}

.detail-grid div {
  min-width: 140px;
}

.detail-grid dt {
  font-size: 0.75rem;
  text-transform: uppercase;
  color: var(--muted);
}

.detail-grid dd {
  margin: 4px 0 0;
}

.summary-lead {
  font-size: 1.05rem;
}

.player-status {
  min-height: 1.25rem;
}

.player-controls {
  margin-top: 12px;
}

.compact-field {
  max-width: 120px;
}

.transcript-list,
.audit-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.transcript-segment {
  width: 100%;
  text-align: left;
  padding: 12px;
  border: 1px solid var(--border);
  background: var(--surface-subtle);
  color: var(--text);
}

.segment-meta {
  display: block;
  font-size: 0.8125rem;
  margin-bottom: 4px;
}

.login-panel {
  max-width: 440px;
  margin: 8vh auto 0;
  border-radius: 16px;
  box-shadow: var(--shadow);
}

.login-form {
  display: grid;
  gap: 12px;
  margin-top: 20px;
}

.form-error {
  margin: 0;
  color: var(--critical);
}

.empty-state {
  text-align: center;
  display: grid;
  gap: 12px;
  justify-items: center;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

audio {
  width: 100%;
}

.audit-panel {
  opacity: 0.92;
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    animation: none !important;
    transition: none !important;
    scroll-behavior: auto !important;
  }
}

@media (min-width: 760px) {
  .page-content {
    padding: 24px;
  }

  .filter-grid {
    grid-template-columns: minmax(220px, 2fr) auto;
    align-items: start;
  }

  .filters-disclosure {
    grid-column: 1 / -1;
  }

  .filters-advanced {
    grid-template-columns: repeat(3, minmax(140px, 1fr)) auto;
    align-items: end;
  }

  .filters-disclosure > summary {
    display: none;
  }

  .filters-disclosure {
    border: 0;
    background: transparent;
    padding: 0;
  }

  .filters-advanced {
    display: grid;
    padding: 0;
  }

  .detail-layout {
    grid-template-columns: minmax(0, 1.4fr) minmax(280px, 1fr);
  }

  .detail-layout > .back-link-row,
  .detail-layout > .detail-hero {
    grid-column: 1 / -1;
  }

  .detail-layout > .player-panel {
    grid-column: 1;
  }

  .detail-layout > .transcript-panel {
    grid-column: 2;
    grid-row: 3 / span 2;
  }

  .detail-layout > .audit-panel {
    grid-column: 1 / -1;
  }

  .metric-card,
  .panel,
  .detail-hero {
    box-shadow: none;
  }
}